Frequently Asked Questions (FAQ)
1. What shipping options do I have?
We ship all packages by either FedEx or USPS. At checkout you will have the option to pick which service/delivery time frame/cost you would prefer. USPS orders are picked up here at approx 11:00 AM EST and FedEx at approx 2:00 PM EST. You will need to have your order placed well before these times to guarantee it goes out on the same day. We do not ship on customer shipping accounts.
All options will include a free shipping confirmation/tracking number sent to your email address. Please check that first before contacting us directly. With a valid email address all shipping confirmations will be delivered to you but you may have to check your spam folder.
If you refuse a package, you will be charged the return freight.
If we are given an incorrect shipping address or if there is a redirect of your package there will be a charge plus any additional fees depending on the service you select.
Please click the link below for transit times and shipping information:
https://www.shopmetropolitanparts.com/t-shipping.aspx
2. What should I do if my package is not delivered to me?
If the tracking says it was delivered to you and it cannot be found please follow these procedures before contacting us: 1. Talk to your neighbors and see if it was miss delivered (this is the most common) 2. Talk to your local Post Office or FedEx delivery person to see where it was delivered 3. If you’re confident it was delivered but can’t be found then contact your local police department and report it as a stolen. We will not be responsible to replace an order that was stolen from your delivery point. By default we ship all packages as “delivery signature not required” but you may request that it be required at an extra cost to you. Once a package is picked up by the carrier it is no longer our responsibility and if the package can’t be retrieved the only remedy would be how much insurance you have on the package – please click the link below for insurance information:
https://www.shopmetropolitanparts.com/t-shipping-insurance.aspx
With your tracking number available, immediately contact the carrier at the following phone numbers and report it as not delivered.
USPS - 1 (800) 275-8777 FedEx - 1 (800) 463-3339
3. What should I do if my order is damaged in shipping?
At the time of delivery immediately notify the driver of any damage to the shipping package. Ask them to wait while you open the package and look for damage to any parts of the order and notify them of that before they leave.
If you are not present when the package is delivered and there is damage to any part of the order you must notify us immediately and we will file a claim with the carrier.
In all cases keep the shipping package and all packing materials until the insurance claim is resolved. It is suggested that you take pictures of the shipping package and damage to the order. Do not send the damaged items back to us as this will void any possible insurance claim.
4. What is your return policy?
Electrical, engine, fuel, brakes, wheel bearings, and upholstery parts are not returnable (unless defective) for any reason once removed from manufacturer packaging or installed.
All other returns must be received by us in the same condition that we shipped them to you and they must be returned in the original packaging with all included parts returned. All shipping costs are the responsibility of the customer unless we agree that they are defective or shipped in error.
Many of our parts include detailed installation instructions and troubleshooting information. Please review all of these before returning a part.
If a returned part is deemed not defective, the customer will be responsible to pay any return freight to them and any testing fees (if applicable).
If your order is eligible for free shipping and you return parts (that aren't defective) making the total of your order less than the free shipping threshold - the original shipping cost would be deducted from your credit.
Special order parts are not returnable.
Used Parts: All used parts are sold “as is” with no warranty expressed or implied. They are not returnable without prior authorization. Returns can only be accepted on an exchange basis for a replacement with the same used part unless a prior authorization is granted by us for a store credit. All shipping costs are the responsibility of the buyer.
Refund – Refunds will be issued for parts returned within 1 year of the invoice date. You must fill out the RMA form on our website for all returns. It is located in the footer of every page under Help & Support.
No refunds or credits for any returns after one year. Some products will have a longer manufacturer warranty then our warranty, they will be listed in the product description.
Most returned products, with the proper RMA paperwork, will be credited to your account within 1 business week (once we receive the package - not when the post office receives it - we do not have direct mail delivery). Some core items like carburetors, radios, wiper motors, steering boxes etc will take longer due to the nature of the product and time it takes the rebuilders to go through them. Once we credit your card it could take 2 days or more until you see it on your statement – you would have to contact your bank or credit card company concerning this.
Physical address (UPS & FedEx deliveries):
Metropolitan Parts, Inc. 303 Main Street Hartleton, PA 17829
USPS delivery address:
Metropolitan Parts, Inc. P.O. Box 85 Hartleton, PA 17829
All returns must have in the package a copy of your RMA form; if not there will be a delay in processing. If you need a copy of your invoice to fill out the RMA form please email us and we will email an additional copy to you.
5. Can a kit purchase be returned?
Yes providing it meets all of the policies in number 4 and all items (as listed in the description) are returned. There are no refunds on partial kits. If a part is defective out of a kit, we will replace it at no charge - that would be the only remedy under that situation.
6. What is the core refund policy?
Core charges are added to all rebuilt parts and are listed on your invoice, the catalog (both hard copy and on line), & a core refund policy paper that is with the rebuilt part. To receive a core charge refund - return your core to us and include in the package a copy of your invoice with the core charge circled; if not there will be a delay in processing. If you need a copy of your invoice please email us and we will email an additional copy to you. All shipping costs are the responsibility of the customer.
Core refunds will be issued to you in the same way that the core charge was paid for. Please check your email before contacting us as a credit memo will be e mailed to you.
Core refunds will be issued as long as your core is the same factory part that you ordered and if they are complete and rebuildable. Partial refunds will be issued if only part(s) of the returned core are usable. If you are not ok with this, do not purchase rebuilt parts from us. You can purchase rebuild kits, rebuild it yourself, or have someone else rebuild it. We do not want upset customers that don’t understand our core refund policy. Please do not get upset with us about the condition of your core, we have no control over that. If you keep and install the rebuilt part(s) you are agreeing to our core refund policy.
It is ok to return a core, that was a core charge, whenever as long as you have a copy of the receipt.
Please check your tracking number before contacting us to see if your core has been delivered here. Please do not call us first. Check #4 towards the bottom for crediting information.
7. What if my parts do not fit my car?
All of our parts have been field tested to fit and perform as the original part did providing your car has not been modified from the original factory configuration. We cannot be aware of any modifications to your car and if an ordered part does not fit due to these modifications we cannot be responsible for that.
8. How do I know which parts to order?
For all parts that fit a specific serial number range, that range will be listed. If a serial number range isn't listed it will fit all serial numbers of production except if noted in the description. There aren't any "Early" or "Late" Metropolitans, that is only to differentiate between parts that fit different Metros.
We will also list what engine size that specific part fits, if it's relevant to that part. If an engine size isn't listed it with fit all engines / corresponding transmissions. See number 7 for additional information.
If you are not sure of the serial number of your car, the engine/transmission that it has, etc. please see the extensive serial number identification page that has pictures and descriptions for each on the second page of our catalog. Or you can click on the link in the footer on every page of this website.
Do not go exclusively by the year of your car. These are often wrong due to titling issues. Please keep in mind that changes in parts do not happen by year, they happen by serial number.
9. Can I pick up my order in person?
Yes you can order on our website and pick the In-Store Pickup option. If you want this option to show on the check out page you will need to add a PA address to your account and use that as the ship to. You can use our address (in the footer) or any other PA address.
If you do not order on line or call in your order first there could be a considerable time delay for you to wait while we process the order. We do not have a person dedicated for walk in sales and our staff is usually tied up with the many online orders & phone calls that we receive.
All customer pickup orders are subject to 6% PA Sales Tax – no exceptions.
10. Do you ship internationally?
Yes we do. This is available online or on the phone.
Some international customers, if you don't want to shop online, will use our parts order form due to time zone & language differences. Please click on the link in the footer at the bottom of every page for the pdf of our parts order form.
For international shipping information please click below:
https://www.shopmetropolitanparts.com/t-shipping.aspx
11. Are there any discounts available?
Discounts are available with all of our kits and shipping is free (to the lower 48 states) if your order is over $500.00 for standard size shipping or over $600.00 for oversize. Other than these significant savings there are no other discounts available.
12. Where are you located?
Physical address (UPS & FedEx deliveries):
Metropolitan Parts, Inc. 303 Main Street Hartleton, PA 17829
USPS delivery address:
Metropolitan Parts, Inc. P.O. Box 85 Hartleton, PA 17829
570-922-0012
Business Hours: 9:00 am to 3:00 pm EST Closed Saturday & Sunday
13. How do I get a catalog?
We will be glad to give you one or several to share with other Metropolitan owners!
Free hard copy catalogs can be ordered on line – just click on the parts catalog link or put it into the search and one will be sent with your order. And yes they are FREE!
We also have a catalog request, if you aren't placing an order, on the home page that you can click on and send us a message. Then we will mail a hard copy of our catalog right out for you.
Free catalogs can also be requested on the phone – one will be mailed to you via USPS First Class Mail.
If you would like to download the PDF, just scroll to the footer on any page and click on the Parts Catalog link under Help & Support.
14. Do I have to pay sales tax?
PA Sales Tax is only charged on orders delivered to the state of PA or picked up at our facility. All other states in the USA are exempt from any sales tax.
15. What is the warranty on the parts that I order?
All new/rebuilt parts carry a ninety (90) day warranty against defects. This ninety day period begins on the date of delivery on the tracking number. Some products have a longer manufacturer warranty, they are all listed in the descriptions.
We reserve the right to test the part here for defects or send it to the manufacture as required by them. If the part is tested to be not defective it will be returned to you at your cost and you could be charged a testing fee (if applicable). If the item is tested to be defective you will receive a replacement at no charge for shipping or the cost of the part.
Other than this refund policy there is no warranty express or implied unless superseded by a manufacturer’s warranty. Metropolitan Parts, Inc. will not be responsible or liable for labor, incidental, or consequential damages of any kind. Our maximum liability shall not exceed the cost of the product/part and as such does not include any shipping charges unless it was an error on our part or the item is defective.
16. Do you have an email newsletter list I can join?
Yes we do! You can join this free newsletter list by sending us a message by clicking on the contact us link in the footer on every page. This newsletter will give you advance notice of new parts, price reductions, special sales promotions, and often times tech tips. We have many members of this list and we get excellent feedback for it!
Your email address will never be shared with anyone else and is stored only on our personal secure server. It only is issued a few times a year so you will not be bombarded with multiple emails. Be sure to check your spam folder and mark it as not spam if it does not come into your inbox.
17. Can I ship to another address?
Do you want your order shipped to your mechanic or a friend that is helping you? Yes you sure can as long as the credit card company approves it. Just put your billing address in the Bill To Address and then the person/place you want it to go to in the Ship To Address.
18. What is your back order policy?
We do not back order parts anymore. It is very rare when we're out of stock, so it's rarely an issue. But we do have a sign up notification on the product page that will automatically send you an e mail when that product is back in stock.
The wait for items that aren't in stock is usually short but please be patient as some take longer than others due to the nature of Metropolitans. We try very hard to keep all of our parts in stock (and most often they are in stock!) but with the relative limited demand for these parts it sometimes can take our suppliers longer than normal to get them to us.
19. What credit cards do you accept?
We accept all Master Card, Visa, Discover, and American Express credit and debit cards.
20. What do I do if my credit/debit card is declined?
Double check and re-enter all numbers including the card number, expiration date, and security code plus your correct billing address. Your billing address must match exactly what is on your credit card billing statement from your credit card company.
You will get an error message in red letters telling you exactly what to correct. Don't keep running your credit card until that is fixed correctly, it won't work.
If it is still declined, call your bank or credit card company for them to resolve the problem. We have no control over your bank or credit card company declining your card.
21. Are the pictures the exact product that I'm getting?
The vast majority of the time yes. But please understand parts change sometimes so therefore we don't make any guarantee that it's going to be that exact same thing. We do try very hard to make sure the pictures are accurate. Any questions feel free to ask.
22. Do you sell used parts?
Yes. We don't list a lot of them online but if you don't see a part available new just give us a call and we can see what we have. But do remember used parts come off of parts cars, so if you want that part really nice you will have to restore it.
23. Do you have gift certificates available?
Yes. Just put gift certificate in the search or click on that category.
24. Free Shipping Military Code
First off we would like to say Thank You for your service to our country. We really appreciate it and this is the least we could do. The free shipping military code is FSMILITARY - copy and paste this and add it into the "Promotional Codes" box in your shopping cart. Once it's added click the "Add" button and it will show that it was added successfully. Once that is done proceed to the checkout page, from there select FedEx Ground or Home Delivery (ignore the price). Do not select any other shipping options except FedEx Ground or Home Delivery. Proceed to the credit card page and in the lower right hand side of the page (for desktops, for mobile devices just scroll down) it will show the shipping as zero. If it does not show zero do not proceed with your order. Stop and re-follow the instructions and it will work properly. Free shipping is only available online so please make sure you follow these steps and it will work correctly.
The Free Shipping Military Code is only available to the lower 48 states & online. You will be able to use this code twice per year and it resets every year - January 1st - December 31st. The code is available for all United States Military personnel - Active or Vets but only for the car owner. Thanks again we really appreciate your service!